Read more about the article Three ways to really benefit from your 360 degree feedback report
Businessman checking documents at table

Three ways to really benefit from your 360 degree feedback report

So you have participated in a 360 degree survey on your leadership skills, several people who know you well have rated your skills and you are ready to receive the feedback.

Well, are you? Ready, that is?

Maybe you’ve had feedback before and you know the drill. You’re going to sit down with a feedback coach and go over the results in your 360 report. Which of the following describes what you are feeling right now?

  • “Hopefully there won’t be any surprises and I can get back to work.”
  • “I need to find something to work on in time for my review with my manager.”
  • “I’m intrigued to know if people think I have done well building my team”.

Whatever your thoughts about 360 or your level of motivation to receive and act on feedback, there are career-building opportunities in your report. You just have to find them!

Look for Key Themes

What trends are you seeing in the data? Do people see you stronger strategically or operationally? How’s your ability to motivate others? Is there a perception you step up to conflict or shy away from it?

  • Look at the pattern of scores. Understandably, higher scores concentrated on a few skills will be evident for a linear career in one discipline, whereas a broader spread will result from a variety of diverse jobs and assignments.
  • Pay special attention to the highest rated items, say your top five or six. They sum up your ‘personal brand’ and are vitally important. Having the right strengths will open doors for you to new opportunities.

What do these themes say about your performance in your current role and the implications for your next move or future career?

Are you seen the way you want to be seen? What do you need to address to get you from here to where you want to be?

Read the Data

Quantitative data, in the form of actual skill ratings, are very useful. It’s always good to see the numbers! You can compare the highs and lows and see how people view your relative strengths and weaknesses.

High ratings across the board are a good endorsement of your overall ability. If, on the other hand, you have some very low ratings, people are sending a clear message that they want more from you. Don’t ignore them!

Qualitative data in the form of written comments are invaluable. If people acknowledge your strengths and suggest ways in which you could improve, it adds real depth to the feedback.

If this option is available in your 360 survey tool, make a point of asking raters to add comments when you invite them to participate in rating you.

Seek Out Differences

Some differences in the way others see you are to be expected. After all, your raters interact with you in different situations and each one brings their own opinion and perspective. If you have significant variations though, consider why.

First, look for the gaps between your ratings and those of others. This is the real biggie! Do you see yourself the way others do? If there are significant gaps, you could be at risk of seriously over or underestimating your ability.

  • Our 360 database tells us that most people have 3 or 4 blind spots – skills where they rate themselves higher than others do. What matters here is the size of the gap, the smaller the better.
  • On the other hand, hidden strengths are skills others rate higher than you. It can be a nice surprise to know what people value about what you do, especially if they’ve never told you!

Next, look for gaps between your raters or rater groups. Where they exist, explore the reasons.

  • Maybe you show different faces to different people, consciously or not. If people believe you favour some team members over others, think of the implications for your reputation as a leader.
  • If you have big gaps in perception within a group of raters, say your direct reports, think about what you need to do about it.

360 feedback is an excellent way of road-testing your level of your self-awareness.

Lack of self-awareness will inevitably hold you back or could even stall your career. It will certainly limit your ability to coach and develop others, lowering your effectiveness as a leader.

Final Words

Over the last decade we have observed that 360 feedback can have a very powerful impact on people. For some it’s confirmation that they are on the right path, with only a few tweaks needed in their management style.

For others it’s a game changer that offers a roadmap to make real improvements in performance or job prospects, or even rescue difficult relationships with other people.

We like to see 360 feedback as a GPS system for a person’s career. Used properly it will help you reach your destination. Even if it does occasionally tell you to perform a U-Turn at the next opportunity!

Continue ReadingThree ways to really benefit from your 360 degree feedback report
Read more about the article Three agile leader practices that drive superior business performance
Professional business expert presenting analytical report while working together with colleagues in the office hall

Three agile leader practices that drive superior business performance

In my last post, I described four competencies that differentiate leaders who are highly effective in transforming their organisations in response to significant change.

Identified in a research study at the Global Center for Digital Business Transformation, the HAVE competencies (Humility, Adaptability, Visionary and Engaged) are signature skills of agile leaders.

The study also found three behavioural practices that shape the impact agile leaders have on the way their organisations deliver results in disruptive business environments.

In combination with the competencies, these practices reinforce the openness and responsiveness that leaders and their organisations need to thrive.


Hyperawareness, the first practice, refers to constantly scanning the internal and external environment for opportunities or threats to the business and using multiple lenses to view what needs to be addressed.

Hyperaware leaders stay up to date with industry movements and detect new trends as they emerge. With a wide-screen view of the world, they look for new insights into how their organisation should position itself in the market. They are ready to guide others through a strong vision for the future.

Reflection Question: Do you have a good balance between expanding your perspective on the big picture and getting things done?

Informed decision making

The second practice is about using information to make evidence-based decisions. It has three components, well-directed information gathering, practical analysis and informed judgment. Each one is critical in moving an organisation forward in uncertain times.

However, leaders may sometimes lack sufficient data and information and must draw on experience and intuition. Whilst some may enjoy exercising personal expertise, there is a risk that they may miss creative solutions and create a ‘good enough’ culture in their organisation.

Reflection Question: What is your preferred decision-making approach, getting the facts or using your intuition? What impact does this have on your leadership style?

Fast execution

The willingness to act quickly completes the trio of practices; the positive impacts of hyperawareness and informed decision-making are magnified if leaders emphasise fast execution.

A survey by McKinsey reported that the need for speed is paramount for organisations responding to market changes in the post-covid era, with many leaders rating speed more important than reducing costs, increasing productivity, or engaging more effectively with customers.

Despite this, many things get in the way, such as behavioural norms, organisational silos, and lack of strategic clarity. Agile leaders focus on removing barriers by devolving responsibility and simultaneously encouraging autonomy.

Reflection question: Have you allowed processes or obstacles to get in the way of getting things done? What could you do differently to focus your people on achieving a goal?


In the Agile Leader model of four competencies and three practices, we have a powerful package of skills to drive business results and sustainability. For example, we recently helped a senior leadership team analyse their capability against the Agile Leader and the results clearly illustrated how and why the team became ‘stuck’ in resolving some of the problems they faced.

This information gives team members deep insight into their collective strengths and weaknesses from which they can develop an action plan to leverage the capabilities of all to achieve their business strategy and goals.

Continue ReadingThree agile leader practices that drive superior business performance
Read more about the article What critical leadership skills do you need for success in 2022?
Close up diverse colleagues drawing on flip chart, brainstorming, planning, discussing strategy, working on project together, African American mentor teaching employees, analyzing graphs

What critical leadership skills do you need for success in 2022?

The demands on leaders continue to evolve as we adjust to the ongoing impact of the global virus pandemic.

Early in 2020 business leaders moved into crisis mode to keep their businesses running and their people safe. For many, it was a hard road to travel that created high levels of anxiety and fatigue.

Two years on, the challenges continue as we reorient ourselves to new ways of working.

So, what does it mean for you and your organisation?

First, the essence of great leadership hasn’t changed. Integrity, judgment, courage, strategic thinking, and the ability to deliver results are still crucially important.

However, a new set of skills has become significant in the face of ongoing disruption. A more collaborative, engaging, and agile approach is called for to guide a business forward and empower individuals and teams.

Critical elements of this approach include:

  • Maintaining personal flexibility to meet the needs of the moment
  • Seeking out views and ideas from internal and external sources, and
  • Inspiring commitment and energy from others to shared goals.

A useful model to illustrate the practical implications of what is required has emerged from research at IMD Business School.

It was found that leaders who were highly effective in transforming their organisations in the face of business disruption demonstrated agility through four differentiating competencies.


Humility is evident when leaders recognise that knowing what you don’t know can be as valuable as knowing what you do. Is this acknowledged as a leadership requirement in your business? If not, it’s time to think about what it means and why it matters.

Humble leaders recognise that one person cannot know everything needed to make critical decisions, so they seek and input from diverse sources. They see value in assembling the right team for better decision making. Their approach conveys respect for people and builds trust.

Reflection question: Does your level of expertise sometimes prevent you from learning and growing?


The ability to adapt is essential in complex and changing environments. However, focused adaptability based on gathering new information is a significant component of agile leadership.

Agile leaders adapt their behaviour in the short-term based on their ability to make evidence-based decisions. They are prepared to change their minds if new data comes to light, and they see this as a strength rather than a weakness.

Reflection question: When did you last change your behaviour in response to the dynamics of those around you? Was it comfortable to do?


It has always been important for a leader to have a clear vision for the future of their organisation. However, in times of rapid change, it’s essential to discern which opportunities to pursue to support the longer-term direction of the business.

Visionary leaders have a well-defined idea of where their organisation needs to go, even if they don’t know precisely how they will get there. They know that sharing their vision is a key to motivating others to action and commitment to purpose.

Reflection question: Do you have a game plan for creating and communicating your vision? 


Articulating a clear vision for the future and making appropriate course corrections along the way is fundamental. Communication of these factors through constant interaction with stakeholders is vital.

Agile Leaders continually engage with others, both inside and outside their organisation. They are on the lookout for new information that could reveal opportunities and threats to the business. They are curious and have a strong desire to explore, discover, learn, and discuss possibilities with others.

Reflection question: Would you benefit from putting less effort into convincing others and more into inviting their ideas?


These four competencies define the brand of agile leadership that is necessary for today and our short-term future. Look out for our next post, in which we describe how they inform the business-focused practices of highly effective leaders.

Continue ReadingWhat critical leadership skills do you need for success in 2022?

Our response to coronavirus

As the impact of COVID-19 continues to evolve, LDN International is taking steps to keep our team members, valued clients and friends and the broader community safe and well.

We are following the World Health Organisation guidelines on workplace health, safety and hygiene practices, including social distancing. We are limiting our travel to business-critical local journeys and from Monday 23 March, meetings with clients will be held virtually until further notice.

In keeping with our business routine over the last year, we are maintaining our flexible working policy and will be using well-equipped home offices to stay connected with local and global clients across different times zones.

It’s business as usual for:

Executive Coaching – over the last six years we have coached leaders in more than 20 countries around the world. We are very pleased to have a proven, reliable virtual meeting platform that provides top quality audio, video, screen sharing and writing technology for a great user experience.

Assessment and Feedback – our range of assessments, from leadership capability and style to agility and potential, are fully available online. One-on-one debriefs are scheduled at convenient times for participants and three-way roundtable follow-up meetings with their manager and feedback coach are also held online.

A new approach for:

Certification Courses – we have embraced a new way to deliver the kind of group learning in the Korn Ferry solutions that many of you have experienced with us and continue to leverage. In May 2020, we will launch Korn Ferry-approved online certification courses in an engaging way that enables participants to interact with each other virtually.

Training Courses – some of you have taken advantage of the workshops we have developed for HR business partners and managers to successfully apply the Leadership Architect™ resources into performance and development discussions. Our plan is to convert these to our interactive, online platform so you can keep leadership development up and running over the next few months.

Continue ReadingOur response to coronavirus