Emotional intelligence is defined as the capacity to recognise our own feelings and those of others, and to manage emotions well in ourselves and in our relationships.
The significance of emotional intelligence (EI) has been known for three decades, with independent studies around the world reinforcing the central role it plays in leadership performance.
Many HR leaders have shared with us that, whilst dealing with disruption in market demand, supply, and government regulations, executives are putting greater emphasis on the wellbeing and mental health of their workforce.
Korn Ferry has described this shift as ‘radically human leadership’ and nominated three fundamental needs of people that are in sharper focus than before:
- Having meaningful direction in their lives and work
- Building new capabilities to fulfil their purpose, and
- Adopting an agile mindset to be able to develop and maintain those capabilities.
The Enduring Importance of Emotional Intelligence
Emotional intelligence is more crucial than ever in 2025. Workplaces are increasingly diverse, collaboration spans continents and time zones, and technology is rapidly transforming how we live and work. As automation and AI take over more routine tasks, uniquely human skills—like empathy, adaptability, and the ability to collaborate effectively—are what truly distinguish individuals.
Leaders with high EI are those who cultivate trust, communicate transparently, and foster teams where individuals are motivated to perform at their best. They lead through understanding, not merely by command; they resolve conflicts constructively, promote positive organisational cultures, and facilitate personal growth. In an ever-evolving world, it’s emotional intelligence—not just intellect or formal authority—that defines truly effective leadership.
How to Develop Emotional Intelligence
The good news? Emotional Intelligence can be developed it at any stage of life. Here are a few proven ways to boost your Emotional Intelligence:
- Practice self-reflection: Regularly check in with your emotions and reactions.
- Listen actively: Give others your full attention and try to understand their perspective.
- Manage stress: Learn techniques like mindfulness or deep breathing to stay calm under pressure.
- Seek feedback: Ask trusted friends or colleagues for honest input about your emotional strengths and blind spots.
- Empathize: Put yourself in others’ shoes, especially in challenging situations.
What is the Emotional and Social Competence Inventory?
The Emotional and Social Competence Inventory (ESCI) is an assessment tool designed to measure emotional intelligence in the workplace. Developed by Daniel Goleman, Richard Boyatzis, and Hay Group, the ESCI evaluates key emotional and social competencies such as:
- Self-Awareness – the ability to recognise and understand our emotions, drives, strengths, and weaknesses. It enables us to sustain our positive efforts over time, despite setbacks.
- Social Awareness – being present and tuned in to others which equips us to better observe individuals and groups. It helps us recognise and understand the emotions of others.
- Self-Management – managing our emotions and behaviour with focus and restraint. It assists us to maintain our effectiveness under stressful or difficult conditions.
- Relationship Management – where emotional and social intelligence, or the lack of it, become most visible to others. It allows us to guide others in getting the job done and bring out the best in people.
This assessment tool typically uses 360-degree feedback, gathering perspectives from the individual being assessed as well as colleagues, managers, and direct reports. The ESCI helps individuals understand their strengths and areas for growth, supporting personal and professional development.
To learn more about The Emotional and Social Competency Inventory model and the ESCI 360 assessment tool read, ‘Emotional Intelligence: WHY NOW’.