Leading with Purpose: From Intent to Impact with 4 Strategies for Success

Have you ever been caught off guard when someone misinterpreted something you said or did? It's not a comfortable feeling, is it? As a purpose driven leader, you most likely aim for authenticity and clarity in your communications. Yet, despite your best intentions, others may not perceive your words or actions in the way you meant them. This disconnect is known as the intent-impact gap. In this context, intent refers to the "why" - the purpose or motivation behind a communication or action. On the other hand, impact is the "what" - the actual effect it has on people. When these two elements don't align, negative consequences can arise. Think of the leader who decided to set ambitious goals to inspire their team, only to find that team members felt overwhelmed and stressed. In this situation, trust and teamwork suffered, putting positive results at risk. Reasons for the gap The gap between a leader's intentions and their impact can stem from several factors, including unclear messaging, a lack of vision and direction and the absence of clear metrics for success. A leader's emotional intelligence (or lack of!) also shapes how their messages are received and interpreted. Those who fail to seek and act on feedback miss chances to bridge this gap and adapt to new challenges and opportunities. The gap can widen if cultural or contextual differences exist, the workplace doesn't encourage collaboration, or there is a general resistance to change. Strategies for Leading with Purpose In our coaching practice, we've observed leaders that consistently employ four effective strategies to maximise their influence: Enhance Communication Using clear, concise language and actively checking for understanding helps avoid misinterpretation. For example, instead of saying, "We need to ramp up sales", a leader might say, "We need to increase revenue by 15 per cent next quarter. Do you think this is realistic, and do you anticipate any challenges?" This approach clarifies the goal and invites open dialogue within the team. Feedback Mechanisms Implementing systems for regular feedback enables team members to express their perceptions of a leader's words and actions. We have seen leaders use anonymous surveys to gather feedback on their leadership style and their team's perception of their work environment. This information helps leaders to identify misalignment between their intent and impact, allowing for timely course corrections and choosing better ways to energise and engage their teams. Trust and Rapport Leaders must cultivate a safe environment to ensure open, honest and truthful communication. Consider a leader who prioritises informal one-on-one check-ins with team members on individual concerns and well-being, not simply discussing work tasks. In this way, the leader shows they value each individual, creating a sense of community and a more cohesive, supportive work culture. Self-Reflection Regular reflection is essential for evaluating the alignment of intent and impact. Leaders who take a few moments after each meeting to consider how people perceive their messages ask themselves: "Did I clearly articulate my expectations? Did I listen and respond appropriately to reactions?"…

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5 Crucial Tips For Success Before You Start Your New Leadership Role

Securing a new executive role is exciting, especially when it offers career advancement and professional growth. Planning for success before diving into the position can give you a significant advantage. With 15 years of experience coaching newly hired or promoted leaders, we recognise some common mistakes and the challenges of recovering from them in the early days. Here are five crucial tips to consider before embarking on your first day on the job. 1. Get to know the business To what extent do you already know the business? Regardless of your prior knowledge or research, there will be much to learn once you begin. Be curious and open to gathering diverse insights from various people on the business, its operations, opportunities and challenges. Take detailed notes and use them to analyse the job and its context to understand fully what you are dealing with. If you discover any overlooked but problematic issues, address them promptly to create a positive impact in the short term. Newly appointed leaders tell us that documenting their findings has been invaluable for deciding how they would make a difference in the new role and for drafting an initial business plan for their manager or the board. Keep these objectives in mind; they will help you shape the questions you ask and filter the information you are given. Top Tip: Maintain a journal to record what you learn during your first 90 days.  2. Audit your leadership capability Do you view this new job as the next step in your leadership journey?  Orient yourself quickly to the job's needs by identifying the responsibilities you feel confident and well-prepared to handle. Next, explore any challenging areas and consider seeking guidance from a mentor or support from an executive coach to fast-track your learning. Reflect on how best to present yourself and your capabilities to your new colleagues. Some incoming leaders create and share an engaging story about their background, values, and priorities, allowing others to get to know them immediately. However, others neglect this incredible opportunity to make a positive first impression. Remember, when people first meet you, they are eager to learn about you and what it will be like to work with you. You can help them by establishing a warm, optimistic tone that promotes productive working relationships. Top Tip: Reflect on your personal brand to find an authentic way to describe yourself. 3. Connect with your manager How well do you know your new line manager? To establish a strong relationship with your new line manager, you must build on the rapport you developed when you were selected for the role. Observe their actions, communication style, and decision-making process to adapt effectively to their leadership style. You can expect to meet initially to discuss expectations, goals, and priorities. However, we have seen situations where this doesn't happen because the manager is preoccupied with pressing business matters or travelling. Occasionally, a manager may have such confidence in the selected candidate that they expect them to get right…

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Read more about the article 3 Ways to Maximise the Benefit from your 360 Degree Feedback Report
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3 Ways to Maximise the Benefit from your 360 Degree Feedback Report

So you have participated in a 360 degree survey on your leadership skills, several people who know you well have rated your skills and you are ready to receive the feedback. Well, are you? Ready, that is? Maybe you’ve had feedback before and you know the drill. You’re going to sit down with a feedback coach and go over the results in your 360 report. Which of the following describes what you are feeling right now? “Hopefully there won’t be any surprises and I can get back to work.” “I need to find something to work on in time for my review with my manager.” “I’m intrigued to know if people think I have done well building my team”. Whatever your thoughts about 360 or your level of motivation to receive and act on feedback, there are career-building opportunities in your report. You just have to find them! Look for Key Themes What trends are you seeing in the data? Do people see you stronger strategically or operationally? How’s your ability to motivate others? Is there a perception you step up to conflict or shy away from it? Look at the pattern of scores. Understandably, higher scores concentrated on a few skills will be evident for a linear career in one discipline, whereas a broader spread will result from a variety of diverse jobs and assignments. Pay special attention to the highest rated items, say your top five or six. They sum up your ‘personal brand’ and are vitally important. Having the right strengths will open doors for you to new opportunities. What do these themes say about your performance in your current role and the implications for your next move or future career? Are you seen the way you want to be seen? What do you need to address to get you from here to where you want to be? Read the Data Quantitative data, in the form of actual skill ratings, are very useful. It’s always good to see the numbers! You can compare the highs and lows and see how people view your relative strengths and weaknesses. High ratings across the board are a good endorsement of your overall ability. If, on the other hand, you have some very low ratings, people are sending a clear message that they want more from you. Don’t ignore them! Qualitative data in the form of written comments are invaluable. If people acknowledge your strengths and suggest ways in which you could improve, it adds real depth to the feedback. If this option is available in your 360 survey tool, make a point of asking raters to add comments when you invite them to participate in rating you. Seek Out Differences Some differences in the way others see you are to be expected. After all, your raters interact with you in different situations and each one brings their own opinion and perspective. If you have significant variations though, consider why. First, look for the gaps between your ratings and those of others. This is the real biggie!…

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Read more about the article Three agile leader practices that drive superior business performance
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Three agile leader practices that drive superior business performance

In my last post, I described four competencies that differentiate leaders who are highly effective in transforming their organisations in response to significant change. Identified in a research study at the Global Center for Digital Business Transformation, the HAVE competencies (Humility, Adaptability, Visionary and Engaged) are signature skills of agile leaders. The study also found three behavioural practices that shape the impact agile leaders have on the way their organisations deliver results in disruptive business environments. In combination with the competencies, these practices reinforce the openness and responsiveness that leaders and their organisations need to thrive. Hyperawareness Hyperawareness, the first practice, refers to constantly scanning the internal and external environment for opportunities or threats to the business and using multiple lenses to view what needs to be addressed. Hyperaware leaders stay up to date with industry movements and detect new trends as they emerge. With a wide-screen view of the world, they look for new insights into how their organisation should position itself in the market. They are ready to guide others through a strong vision for the future. Reflection Question: Do you have a good balance between expanding your perspective on the big picture and getting things done? Informed decision making The second practice is about using information to make evidence-based decisions. It has three components, well-directed information gathering, practical analysis and informed judgment. Each one is critical in moving an organisation forward in uncertain times. However, leaders may sometimes lack sufficient data and information and must draw on experience and intuition. Whilst some may enjoy exercising personal expertise, there is a risk that they may miss creative solutions and create a 'good enough' culture in their organisation. Reflection Question: What is your preferred decision-making approach, getting the facts or using your intuition? What impact does this have on your leadership style? Fast execution The willingness to act quickly completes the trio of practices; the positive impacts of hyperawareness and informed decision-making are magnified if leaders emphasise fast execution. A survey by McKinsey reported that the need for speed is paramount for organisations responding to market changes in the post-covid era, with many leaders rating speed more important than reducing costs, increasing productivity, or engaging more effectively with customers. Despite this, many things get in the way, such as behavioural norms, organisational silos, and lack of strategic clarity. Agile leaders focus on removing barriers by devolving responsibility and simultaneously encouraging autonomy. Reflection question: Have you allowed processes or obstacles to get in the way of getting things done? What could you do differently to focus your people on achieving a goal? Summary In the Agile Leader model of four competencies and three practices, we have a powerful package of skills to drive business results and sustainability. For example, we recently helped a senior leadership team analyse their capability against the Agile Leader and the results clearly illustrated how and why the team became 'stuck' in resolving some of the problems they faced. This information gives team members deep insight into…

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Read more about the article What critical leadership skills do you need for success in 2022?
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What critical leadership skills do you need for success in 2022?

The demands on leaders continue to evolve as we adjust to the ongoing impact of the global virus pandemic. Early in 2020 business leaders moved into crisis mode to keep their businesses running and their people safe. For many, it was a hard road to travel that created high levels of anxiety and fatigue. Two years on, the challenges continue as we reorient ourselves to new ways of working. So, what does it mean for you and your organisation? First, the essence of great leadership hasn’t changed. Integrity, judgment, courage, strategic thinking, and the ability to deliver results are still crucially important. However, a new set of skills has become significant in the face of ongoing disruption. A more collaborative, engaging, and agile approach is called for to guide a business forward and empower individuals and teams. Critical elements of this approach include: Maintaining personal flexibility to meet the needs of the moment Seeking out views and ideas from internal and external sources, and Inspiring commitment and energy from others to shared goals. A useful model to illustrate the practical implications of what is required has emerged from research at IMD Business School. It was found that leaders who were highly effective in transforming their organisations in the face of business disruption demonstrated agility through four differentiating competencies. Humility Humility is evident when leaders recognise that knowing what you don’t know can be as valuable as knowing what you do. Is this acknowledged as a leadership requirement in your business? If not, it’s time to think about what it means and why it matters. Humble leaders recognise that one person cannot know everything needed to make critical decisions, so they seek and input from diverse sources. They see value in assembling the right team for better decision making. Their approach conveys respect for people and builds trust. Reflection question: Does your level of expertise sometimes prevent you from learning and growing? Adaptability The ability to adapt is essential in complex and changing environments. However, focused adaptability based on gathering new information is a significant component of agile leadership. Agile leaders adapt their behaviour in the short-term based on their ability to make evidence-based decisions. They are prepared to change their minds if new data comes to light, and they see this as a strength rather than a weakness. Reflection question: When did you last change your behaviour in response to the dynamics of those around you? Was it comfortable to do? Visionary It has always been important for a leader to have a clear vision for the future of their organisation. However, in times of rapid change, it’s essential to discern which opportunities to pursue to support the longer-term direction of the business. Visionary leaders have a well-defined idea of where their organisation needs to go, even if they don’t know precisely how they will get there. They know that sharing their vision is a key to motivating others to action and commitment to purpose. Reflection question: Do you have…

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