The full library of leadership competencies was utilised in order to gather a wide view of the team’s individual and collective capability. In addition, the optional question on the importance of each competency was added to the survey. The team wanted to see how their direct reports and customers saw their skills and understand how they measured up on the expectations those two groups had of them. The survey event was well planned in advance, so that reports would be ready for confidential one-on-one feedback debriefs by an experienced LDN coach
over three consecutive days, followed by a team meeting to discuss the aggregated results for the group as a whole. Confidentiality for each individual was maintained and no individual results were shared at the team meeting. The agenda focused on interpreting the results in the context of the strategic plan and some immediate business challenges.